IT Support

Having a managed IT support plan in place is critical for reaching your goals in the ever evolving and competitive modern business landscape. Fully managed IT support has been the core of our business since its inception. If you’re looking for a pro-active business to handle the day-to-day operation of your technology, provide on-going IT advice and maintenance, whilst you take care of the running of your businesses, then give us a call!
Since no two customers are alike, our IT support agreements are built around every clients’ individual needs. Whether you’re an established SME or a rapidly growing start-up, we’ll create a fully customised managed service agreement depending on your requirements. We pride ourselves on taking the full weight of your IT responsibility, so you don’t have to.

Managed IT Support

Our managed IT support will ensure that your business is protected and supported at all times and provides a more robust, cost-effective service than traditional break-fix models. We can take complete responsibility for your IT and systems, including resolving issues via our UK helpdesk, automated remote monitoring of your IT infrastructure, or if required carrying out on-site support.

Remote Support

Our Remote Support package offers the same responsive and reliable support. The only difference is that onsite visits are not included. We give our full and immediate attention to each matter, and onsite visits are offered at discounted rate over PAYG requests.

Pay As You Go (PAYG)

Our PAYG IT Support System is designed for those businesses that do not want the hassle of a contract and fixed monthly fees. While many businesses can benefit from our Managed IT Services, others may find that they don't require a regular IT team on hand and prefer a Pay As You Go system. It's sometimes beneficial to companies that want to avoid any services that you may not need.

Managed IT

We have a range of different packages to suit the individual needs of your business. We can also provide bespoke packages, so if you cannot find what you are looking for below we will happily discuss your individual business’s requirements. We offer monthly, fixed price contracts as well as pay-as-you-go options.

24/7 Remote Monitoring

Proactive secure monitoring of your servers, critical systems & devices.

OS & Application Patching

Microsoft and third party application patching such as Google Chrome, Apple iTunes, Oracle Java, Mozilla Firefox, Adobe Flash etc.

Reporting

Detailed reports available covering all monitored assets including uptime, availability, utilisation and key service issues.

SLA Backed Help Desk Support

Guaranteed response time for all support requests logged with our support team.

Unlimited Remote Support

Unlimited support provided by our Internal driven helpdesk and UK support team

IT Discovery

Full initial audit of your IT networks to develop an understanding of your systems and support requirements.

Backup & Continuity Monitoring

Monitor the status of your backup, replication and continuity jobs to ensure your systems and assets are properly protected.

Proactive Security Monitoring

Centralised cross platform threat detection, incident response and compliance management.

What's Next?

If you are reading this, it’s likely that you are not completely happy with the IT Support you are receiving. If that’s the case, we would love the opportunity to talk to you. Please contact our team today or call 0114 491 0799 to arrange your FREE IT audit and see how MRT can help you achive the best from your IT.